Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • All notices from Dutch Goose to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Dutch Goose shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

    3567 Alameda de las Pulgas
    Menlo Park, CA 94025

    Delivery shall be deemed to have been made by You to Dutch Goose five (5) days after the date sent.



  • Copyright
  • All content appearing on this Web site is the property of:

    Dutch Goose
    3567 Alameda de las Pulgas
    Menlo Park, CA 94025

    Copyright © 2014-2018 Dutch Goose. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2014-2018 Dutch Goose. All rights reserved.



  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Dutch Goose. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Dutch Goose or any third party, except as expressly granted herein.



  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Dutch Goose and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Dutch Goose believes that customer conduct violates applicable law or is harmful to the interests of Dutch Goose and its subsidiaries.

     

     



  • Privacy Policy
  • This privacy policy discloses the privacy practices for www.dutchgoose.net. This privacy policy applies solely to information collected by this web site. It will notify you of the following: 

    1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. 
    2. What choices are available to you regarding the use of your data. 
    3. The security procedures in place to protect the misuse of your information. 
    4. How you can correct any inaccuracies in the information. 

    Information Collection, Use, and Sharing 
    We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 

    We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. 

    Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

    Your Access to and Control Over Information 
    You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: 

       • See what data we have about you, if any. 

       • Change/correct any data we have about you. 

       • Have us delete any data we have about you. 

       • Express any concern you have about our use of your data. 

    Security 
    We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. 

    Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. 

    While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. 

    Updates

    Our Privacy Policy may change from time to time and all updates will be posted on this page.

    If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 650-854-3245 or mail: 3567 Alameda de las Pulgas Menlo Park, CA 94025.



  • Return Policy
  •  Dutch Goose reserves the right to change its payment procedures at any time without prior notice to you.

    Returns
    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Additional non-returnable items:
    Gift cards


    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    Refunds
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at 650-854-3245.

    Sale items
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, call us at 650-854-3245 and send your item to: 3567 Alameda de las Pulgas Menlo Park, CA 94025.

    Shipping
    To return your product, you should mail your product to: 3567 Alameda de las Pulgas Menlo Park, CA 94025.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


  • Store Hours
  • Customer service is available as defined on the About Us page of this Web site.